Refund policy

Return Policy

We regret to inform you that we do not accept returns. All sales are final, and no refunds or exchanges will be processed.

Damages and Issues

Please carefully inspect your order upon reception. If the item is defective, or damaged, or if you receive the wrong item, contact us immediately at support@teamcolombia.net so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for any reason. Certain types of items are also non-returnable, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Please reach out if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges. Please ensure that you carefully review your order before completing the purchase. If you have any questions about a product, feel free to contact us at support@teamcolombia.net.

European Union 14-Day Cooling Off Period

This policy applies only if the merchandise is being shipped into the European Union. However, we want to emphasize that we do not accept returns. The information provided is purely for informational purposes.

Refunds

As we do not accept returns, refunds will not be issued. If you have concerns about your order, please contact us at support@teamcolombia.net, and we will do our best to assist you.

Thank you for your understanding.